Third-Party Subprocessor Policy

Zintlr's third-Party Subprocessor Policy complements the Zintlr Subscription Agreement (the "Agreement"), which govern the relationship between the customer ("Customer") and Zintlr Private Limited (“Zintlr”, “We”, “Us”, “Processor”). Any capitalized terms not defined in this Third-Party Subprocessor Policy will hold the definitions ascribed to them in the Agreement.

  1. Third-Party Subprocessors

    A third-party subprocessor refers to an external organization or entity engaged by Zintlr to provide specific services or process personal data on our behalf. These subprocessors assist us in delivering our services and may have access to personal information as necessary to fulfill their assigned tasks.

    Zintlr's subprocessors play a vital role in delivering our services effectively. They provide infrastructure, data storage, system logging services, and other necessary tools to support the delivery of our services, including customer support and email communications. It's important to note that these subprocessors may have access to customer content and mentions, which could contain information about individuals. However, they are strictly limited to using this information solely for the purpose of supporting our services.

    Our subprocessors are carefully selected and bound by contractual agreements to maintain the confidentiality and security of the information they handle on our behalf. They are not authorized to use the data for any other purposes unrelated to the provision of our services. We have implemented stringent measures to ensure that your data remains protected and that our subprocessors comply with applicable data protection laws and regulations.

    By working with trusted subprocessors, we strive to provide you with reliable and efficient services while upholding the privacy and security of your data. If you have any questions or concerns about our subprocessors or their handling of your information, please don't hesitate to reach out to us. We value your trust and are committed to maintaining the confidentiality and integrity of your data throughout our business operations.

  2. Policy Overview

    Zintlr engages third-party subprocessors to provide specific services and enhance the user experience. These subprocessors play a crucial role in supporting our platform's functionality and delivering the services we offer.

  3. Types of Subprocessors

    Zintlr engages different types of subprocessors to ensure the smooth and efficient delivery of our services. We engage subprocessors in various areas, including but not limited to the following:

    1. Payment Processors:

      Subprocessors involved in facilitating secure payment transactions.

    2. Customer Onboarding Platforms:

      Subprocessors assisting in streamlining the user onboarding process.

    3. Database Management Providers:

      Subprocessors responsible for efficient data storage, processing, and management.

    4. Platform Developers:

      Subprocessors involved in the continuous development, technical infrastructure, management, and improvement of our platform.

    5. Platform Security and Maintainance:

      Subprocessors involved in managing the security and upkeep of the platform.

    6. CRM Systems:

      Subprocessors supporting customer relationship management and sales and marketing activities.

    7. Customer Outreach:

      Subprocessors provide tools and platforms for outreach activities.

    8. Customer Support:

      Subprocessors providing support services and tools to assist customers with their inquiries and other technical services.

    By engaging these specialized subprocessors, we ensure that we deliver a comprehensive and feature-rich service to our users while maintaining the highest standards of security and data protection.

  4. Our Sub-processors

    1. Payment Partners

      They collect details about the purchase itself and the payment information. Our Payment Partners are compliant with the Payment Card Industry Data Security Standard (PCI DSS) which mandates strict security measures.

      1. Stripe

      2. Razorpay

    2. Analytics, Ads, Emails, and Insights

      They collect data that helps us analyze website traffic, user behavior, and campaign performance.

      1. Microsoft Clarity

      2. Razorpay

      3. MixPanel

      4. Hubspot

      5. Google Ads

      6. Facebook Pixel

      7. Google Tag manager

    3. Affiliate Commission Tracking

      They collect that helps us in identifying and attributing sales to specific affiliates.

      1. FirstPromoter - Used in the past

      2. Partenero - Currently used

    4. Network Firewall, bot blocking, DNS management, and rate limiting

      They collect information related to network traffic and security events.

      1. Google ReCaptcha

      2. Cloudflare

    5. Email Providers

      They collect email addresses and email content for specific purposes.

      1. ConvertKit - used in the past for promotional and marketing emails

      2. Brevo - Used for transactional emails

      3. Gmail - Used as a fallback email

    6. OAuth

      They collect basic user details.

      1. Google Firebase

  5. Data Protection Measures

    We prioritize data privacy and security in our engagements with subprocessors. Before engaging any subprocessor, we carefully assess their ability to meet our stringent privacy and security standards. We ensure that appropriate data protection measures, such as data processing agreements, are in place with subprocessors to safeguard your personal information.

  6. Our Responsibilities

    While we engage subprocessors to enhance our services, we remain ultimately responsible for the protection of your data. We oversee the activities of these subprocessors and monitor their compliance with applicable data protection laws. In the event of any changes or additions to subprocessors, we review their privacy and security practices to ensure ongoing compliance.

    We take the responsibility of safeguarding your data seriously and only collaborate with subprocessors who demonstrate a commitment to upholding the highest standards of privacy and security. While we engage subprocessors to support various aspects of our services, it's important to note that we cannot control or guarantee their actions or omissions. However, as separate entities, they operate under their own privacy practices and policies.

    In the event that you have any concerns or issues regarding the processing of your personal data by our subprocessors, we are committed to addressing them promptly. We will work diligently to investigate and resolve any issues that may arise. Our goal is to ensure that your personal data is handled in accordance with applicable data protection laws and in line with our commitment to privacy and security.

    By continuing to use our services, you acknowledge and accept the engagement of subprocessors as outlined in this policy.