Fair Use Policy

Effective from: March 1st, 2023

Zintlr's Fair Use Policy ("Fair Use Policy") complements the Zintlr Subscription Terms and Conditions (the "Agreement"), which govern the relationship between the customer ("Customer") and Zintlr Private Limited (“Zintlr”, “We”, “Us”, “Processor”). Any capitalized terms not defined in this Fair Use Policy will hold the definitions ascribed to them in the Agreement.

Zintlr offers a range of Services, including multi-tenanted SaaS solutions. Our fair use policy aims to deliver an optimal and equitable user experience and support for all customers. We are committed to a transparent and straightforward subscription pricing model, devoid of hidden charges. We prioritize profitability while ensuring that the provision of our services remains fair and transparent, preventing monopolization by a small subset of customers.

Zintlr does not impose additional costs when the services are used reasonably and within normal usage patterns. The scope of Fair Use is determined by considering factors such as your agreement, usage patterns of numerous Zintlr users, technological advancements, and the current pricing of essential resources. We periodically review and adjust these parameters based on valid reasons. If any changes impact your costs or usage, we will promptly notify you. In the event of unusual activity in your Zintlr data processing environment, we would take appropriate action(s) and might reach out to discuss the situation and explore potential solutions. In extreme cases, limitations may be necessary, such as restricted access to support, storage, bandwidth, database usage, API usage, or email allowances.

  1. Support

    Support is an integral part of the services offered by Zintlr as a data processor. We strive to provide limited support free of charge to all our customers. In order to maintain equitable access to support, we may need to restrict or temporarily suspend support access for customers who exceed the average support time or submit an unusually high number of support requests compared to similar customers with similar subscriptions and user profiles. This ensures fair and efficient support allocation for all users.

  2. Usage Monitoring

    At Zintlr, we place great importance on monitoring the usage activity of our services to ensure a seamless experience for our customers. Through diligent monitoring, we can gather valuable insights that enable us to provide efficient support and address any queries or concerns promptly.

    Additionally, monitoring network traffic and compute resources allows us to maintain the stability and reliability of our services. By keeping a close eye on these aspects, we can optimize performance and ensure that all users receive fair access to the resources they require.

    While we may advertise the availability of "unlimited" resources, it is important to note that each user will have a predetermined cap on the amount of computing resources they can utilize. This approach promotes fair usage and prevents any individual from monopolizing excessive resources, thereby ensuring a level playing field for all users.

    At Zintlr, we are committed to delivering exceptional support, reliable performance, and fair resource allocation to our valued customers. By diligently monitoring usage activity, we can optimize our services and maintain a consistently high standard of service quality for everyone.

    To ensure the integrity and optimal use of our services, it is important to note that the services provided by Zintlr are intended for use by natural persons and not bots or automated systems. The usage of our services by individuals is essential for maintaining a fair and balanced environment for all users.

    Furthermore, it is strictly prohibited to utilize Zintlr services for scraping or crawling data through automated means. Our services are designed to provide valuable business outreach tools, and any unauthorized automated activities, not just limited to data extraction, are not in line with our intended usage.

    We emphasize that the Zintlr services should be utilized solely for legitimate business outreach purposes. Any other use beyond this scope is not permitted and may result in the suspension or termination of the user's account. We could also ban IP addresses trying to breach the above scope to safeguard our Solution.

    By implementing these usage monitoring measures, we can ensure that Zintlr remains a reliable and effective platform for business outreach while maintaining a fair and secure environment for all users.

  3. Reasonable and Normal Use

    Zintlr is committed to promoting fair and appropriate usage of our services to ensure a positive experience for all users. In line with this commitment, we have established guidelines for API requests to maintain a balanced and secure environment.

    Every user's subscribed plan includes a specific allowance for API requests. This enables users to leverage the power of our platform while ensuring that usage remains within reasonable limits. By setting these limits, we can prevent any single user from overwhelming the system and adversely affecting other users' access and performance.

    Excessive API requests that go beyond reasonable usage levels can be classified as a Denial of Service (DOS) attack. Such attacks can disrupt the platform's functionality and impact the experience of other users. Therefore, we take the prevention of DOS attacks seriously.

    In the event that an account is found to be making an unreasonable number of API requests, we reserve the right to suspend the account. It is important to note that intentional DOS attacks on our platform will result in a permanent banning of the user from Zintlr.

    However, we understand that there may be instances where high API request volumes are unintentional or accidental. If you believe that the suspension of your account was unjustified, we encourage you to reach out to us at [email protected]. Our team will conduct a thorough investigation and, if your claim is substantiated, we will reinstate your account for usage. We take such matters seriously and are committed to ensuring fair treatment for all our users.

    By adhering to these guidelines, we can collectively foster responsible usage of our services, protect the platform's stability, and provide a seamless experience for all Zintlr users. We appreciate the cooperation of our users in maintaining a secure and efficient environment.

  4. Urgent and Extreme Cases

    At Zintlr, we prioritize the security and integrity of our platform and the data of our users. In exceptional circumstances where urgent or extreme cases arise, we have established protocols to swiftly respond and safeguard the interests of our users.

    In the event of a Denial of Service (DOS) attack on our platform, immediate action will be taken to mitigate the impact and protect the system. Any account found to be responsible for initiating such an attack will face severe consequences, including a permanent ban from Zintlr. We are committed to maintaining a safe and secure environment for all users.

    In the unfortunate event of a data breach attack, where unauthorized access or exposure of data is detected, Zintlr will take immediate measures to address the situation. As part of our response, we may temporarily suspend services to prevent further compromise and initiate necessary steps to rectify the issue and strengthen our security measures. Our priority in such cases is to restore normalcy while ensuring the protection of your data.

    Zintlr is committed to implementing industry best practices to keep your data secure. Our robust security infrastructure and stringent protocols are designed to prevent unauthorized access and protect the confidentiality and integrity of your information. Even in the event of an attack, rest assured that we will take all appropriate steps to minimize any potential impact and keep your data secure.

    We understand the importance of maintaining trust and confidence in our services, and we are dedicated to addressing urgent and extreme situations promptly and effectively. By adhering to these policies and procedures, we aim to provide you with a secure and reliable platform for your business needs.

  5. Communication of Changes

    Zintlr reserves the right to make changes to its Fair Use policy in order to adapt to new features and comply with data protection laws. Any major changes to the policy will be communicated to end-users, ensuring transparency and keeping you informed of any potential impacts on your usage of our platform. We value your trust and will maintain open communication to empower you in making informed decisions.